The Arroyos Online Privacy Policy

Please Read Carefully Before Using this Website

This Online Privacy Policy describes the information The Arroyos collects about you though this website, how we use and share that information, and the privacy choices we offer. This policy applies to information we collect when you access or use our website or when you otherwise interact with us.

Changes to this Online Privacy Policy

We may change this Online Privacy Policy from time to time. If we make changes, we will notify you by posting the updated policy and revising the “Last Updated” date above. We encourage you to review the Online Privacy Policy whenever you use our website to stay informed about our information practices and about ways you can help protect your privacy.

Notice of Privacy Practices – Health Information

Certain protected health information that may be provided by you is protected as described in The Arroyos’ Notice of Privacy Practices. In the event of a conflict between the terms of this Online Privacy Policy and the terms of the Notice of Privacy Practices, the terms of the Notice of Privacy Practices shall control.

Use of Website

Your access to and use of this website are subject to certain terms and conditions, which are set forth in our Terms of Use.

Collection of Information

Information You Provide

We collect information you provide, such as when you email us, subscribe to our newsletter, or fill out forms on our website including our “Contact Us” form. We may collect, but are not limited to collecting, the following information: your name, gender, email address, mailing address, phone number, date of birth, driver license number, state ID number, social security number, insurance provider information, issues we can help you with, family information, history of education and employment, previous involvement with professionals, history of drug and alcohol use, and medications you are currently taking. 

Information We Collect from Your Use of the Website

We collect information about you when you use our website, including as follows:

  • Device Information. We collect device-specific information when you access our website, including your hardware model, operating system and version, unique device identifiers, mobile network information, and information about the device’s interaction with our website. We may also identify other software running on the device (but will not collect any content from such software) for anti-fraud and malware-prevention purposes.
  • Use Information. We collect information about how you use our website, including your access times, browser types and language, and Internet Protocol (“IP”) addresses.
  • Information Collected by Cookies and Web Beacons. We use various technologies to collect information, and this may include sending cookies to your computer or mobile device. Cookies are small data files that are stored on your hard drive or in device memory by a website. Among other things, cookies retain information about your activities and preferences and help evaluate and compile aggregated statistics about user activity. We may also collect information using web beacons. Web beacons are electronic images that may be used in our website or emails. We may use web beacons to deliver cookies, count visits, understand usage and effectiveness, and determine whether an email has been opened and acted upon.

Third-Party Analytics

We may allow third parties to provide analytics services. These third parties may use cookies, web beacons, and other technologies to collect information, such as your IP addresses, identifiers associated with your mobile device or applications on the device, the browsers you use to visit our website, pages viewed, time spent on pages, links clicked, and conversion information. This information may be used by The Arroyos and other companies to analyze and track data, determine the popularity of certain content, and better understand your usage. This Online Privacy Policy does not apply to, and we are not responsible for, third-party cookies, web beacons, or other tracking technologies, and we encourage you to check the privacy policies of these third parties to learn more about their privacy practices.

Use of Information

We use information about you to provide, maintain, and improve our website and to deliver the information and support you request.

We may use information we collect to send you news and information about our services.

We may also use information about you to track and analyze trends and usage in connection with our website; to protect our rights or property; to investigate and prevent fraud or other illegal activities; and for any other purpose disclosed to you in connection with our website.

We may use third-party service providers to process and store personal information in the United States and other countries.

Sharing of Information

We may share personal information about you as follows:

  • With third parties to provide, maintain, and improve our website and services, including service providers who access information about you to perform services on our behalf (g., fraud prevention and verification services);
  • In connection with, or during the negotiation of, any merger, sale of company stock or assets, financing, acquisition, divestiture or dissolution of all or a portion of our business;
  • If we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request; to enforce applicable user agreements or policies; to protect the security or integrity of our website or services; and to protect us, our users or the public from harm or illegal activities; and
  • With your consent.

We may also share aggregated, non-personally identifiable information with third parties.

Social Media and Third Party Platforms

Certain sections or functionalities on our website may permit you to share information on third party social media sites or platforms such as Facebook, Instagram, LinkedIn, Twitter, Google+, or other similar sites (collectively, “Social Media Sites”). The Arroyos does not own or control such Social Media Sites, and posting your information on Social Media Sites is subject to the third party’s privacy policy and other legal terms, which may not provide privacy protections with which you agree. The Arroyos is not responsible for any act or omission of any Social Media Site, nor are we responsible for the consequences of your choosing to share your information in Social Media Sites.

Security

We take reasonable measures, including administrative, technical, and physical safeguards, to help protect personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, The Arroyos cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk.

Your Privacy Choices

Personal Information

You may update or correct information about yourself at any time or by emailing us at administration@thearroyos.org.

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies; however, our website may not function properly if you do so.

Links to Other Websites

This website may contain links to other websites and those websites may not follow the same privacy practices as The Arroyos. We are not responsible for the privacy practices of third party websites. We encourage you to read the privacy policies of such third parties to learn more about their privacy practices.

Children

The Arroyos does not knowingly collect or maintain personally identifiable information from persons under 13 years of age, and no part of the website or services are directed at persons under 13. If you are under 13 years of age, then please do not use the website or services. If The Arroyos learns that personally identifiable information of persons less than 13 years of age has been collected without verifiable parental consent, then The Arroyos will take the appropriate steps to delete this information. To make such a request, please contact us at administration@thearroyos.org.

Contact

Please contact us with any questions or concerns regarding this Online Privacy Policy at:

The Arroyos Treatment Centers

1 West California Blvd., Suite 321

Pasadena, CA 91105

Phone: (877) 884-8272

Email: administration@thearroyos.org

Last Updated: October 20, 2015